A leading Finance Company has immediate opening for Customer Relationship Officer (CRO) Profile for pune location.
If
your profile matches to the below requirement, send your resume to
career@credencease.com with subject line in the format : <"CRO-Pune"><space><your
name>
Job
Profile: Customer Relationship Officer (CRO)
Experience: 6 Months to 4 years
Qualification:
10+2
level or upwards
Skills Required: Mortgage, LAP, Home Loan, Business Loan
Salary: 10k – 18 K
Job
Location: Pune
Industry: BFSI
Functional
Area: Customer
Relationship
Job
Description:
- Building partnerships and coordination among different stake holders such as colleagues, senior officials and customers.
- Ability to identify business opportunity in the given area.
- Ability to take action consistent with principles and goals of the organization Behavioral Competencies
- Responsibility and accountability
- Building trust and relationships among the team members
- Proactive approach
Key Responsibilities
Managerial Responsibilities
- Identifying potential customers in the branch business zone and sourcing them under the assigned product.
- Managing the relationship with customers to generate business leads to achieve the business target numbers on monthly basis with good customer quality
- Ensure timely repayment from the customers sourced..
- Maintaining cordial relationship with colleagues and peers with team spirit in every action.
- Execution of task with complete integrity and transparency
Functional Responsibilities
- Achieving the given target within time limits with the support of BM/CM/Ops
- Attending the leads, explaining about the products, procedure and benefits. Addressing all queries of customers.
- Initial scrutiny of business of the customers, ability to repay the loan, character and integrity of the customers.
- Collection of documents from customers, arranging meeting with higher officials, inspection of the property being offered as collateral and facilitating valuation of the property.
- Facilitating legal reports with empanelled advocates and customers.
- Co-ordination between customers and branch officials for sanction and documentation.
- Ensuring creation of mortgage wherever applicable on a timely basis and with proper verification and papers to be in order with respect to the legal opinion given by the empanelled advocate.
- Monitoring the portfolio regularly in order to contain any delinquency symptoms in the initial stage by meeting such clients with proactive measures.
- Sincere and dedicated effort to collect/ recover overdue amount from the respective clients on regular basis
- Taking any additional responsibility as and when it is required with focus on deliverables.
