Immediate opening for Customer Relationship Officer (CRO) Profile in BFSI Sector for pune

A leading Finance Company has immediate opening for Customer Relationship Officer (CRO) Profile for pune location.
 

If your profile matches to the below requirement, send your resume to career@credencease.com with subject line in the format : <"CRO-Pune"><space><your name>

Job Profile: Customer Relationship Officer (CRO)

Experience: 6 Months to 4 years

Qualification: 10+2 level or upwards

Skills  Required: Mortgage, LAP, Home Loan, Business Loan

Salary: 10k – 18 K

Job Location: Pune

Industry: BFSI

Functional Area: Customer Relationship

Job Description:

• Building partnerships and coordination among different stake holders such as colleagues, senior officials and customers.
• Ability to identify business opportunity in the given area.
• Ability to take action consistent with principles and goals of the organization Behavioral Competencies
• Responsibility and accountability
• Building trust and relationships among the team members
• Proactive approach

Key Responsibilities

Managerial Responsibilities

• Identifying potential customers in the branch business zone and sourcing them under the assigned product. 
•  Managing the relationship with customers to generate business leads to achieve the business target numbers on monthly basis with good customer quality
• Ensure timely repayment from the customers sourced..
• Maintaining cordial relationship with colleagues and peers with team spirit in every action.
• Execution of task with complete integrity and transparency

Functional Responsibilities

• Achieving the given target within time limits with the support of BM/CM/Ops
• Attending the leads, explaining about the products, procedure and benefits. Addressing all queries of customers.
• Initial scrutiny of business of the customers, ability to repay the loan, character and integrity of the customers.
• Collection of documents from customers, arranging meeting with higher officials, inspection of the property being offered as collateral and facilitating valuation of the property.
• Facilitating legal reports with empanelled advocates and customers.
• Co-ordination between customers and branch officials for sanction and documentation.
• Ensuring creation of mortgage wherever applicable on a timely basis and with proper verification and papers to be in order with respect to the legal opinion given by the empanelled advocate.
•  Monitoring the portfolio regularly in order to contain any delinquency symptoms in the initial stage by meeting such clients with proactive measures.
• Sincere and dedicated effort to collect/ recover overdue amount from the respective clients on regular basis
• Taking any additional responsibility as and when it is required with focus on deliverables.